Refund and Cancellation Policy
Thank you for shopping with us. Your satisfaction is important to us, and we strive to provide quality products and services. Please review our refund and cancellation policy carefully.
1. Fish Medicines and Fish Food Products 🐠
We take utmost care in providing high-quality, safe, and effective products for aquatic health. However, due to the nature of fish medicines and food, we cannot accept returns once a product has been opened or used.
Refund Eligibility:
- If you receive a damaged, defective, or incorrect product, you are eligible for a refund or replacement.
- Requests must be submitted within 7 days of receiving the product, with supporting images of the product condition.
Conditions for Return:
- Product must be unused, unopened, and in its original packaging.
- Return shipping costs will be covered by the customer unless the return is due to our error (e.g., wrong or defective product).
Non-Refundable Products:
- Opened or partially used fish medicines and food.
- Products purchased on sale or at a discount.
Process for Refund:
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days via the original payment method.
2. Services (Consultation and Farm Assistance) 💬
Our services include doctor consultation, bioflock, and fish farm consultation services to support your fish health and farming needs.
Cancellation:
- Cancellations made 24 hours before a scheduled consultation or service are eligible for a full refund.
- Cancellations made within 24 hours of the appointment will be eligible for a 50% refund of the service fee.
- No-shows or cancellations made after the service has started are non-refundable.
Rescheduling:
- You may reschedule a consultation or service once without additional charges, provided you notify us at least 24 hours in advance.
Refunds for Dissatisfaction:
- If you are unsatisfied with the service provided, please contact us within 48 hours. We will evaluate your concern and may offer a partial or full refund based on our assessment.
3. General Terms 📋
How to Request a Refund or Cancellation:
Please contact our customer service via WhatsApp at +91 97780 24987 or email us at support@oasisaquaculture.co.in with your order details, reason for return or cancellation, and any supporting documentation or photos.
Processing Time:
Approved refunds will be processed within 5-7 business days. Please allow additional time for your bank or card provider to process the refund.
Changes to the Policy:
We reserve the right to modify this refund and cancellation policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
Need Help? 🤝
If you have any questions about our refund and cancellation policy, please feel free to contact us through WhatsApp at +91 97780 24987. Our team is here to help!